Check eSIM Compatibility
Dial *#06# on your phone. If an EID appears, your device usually supports eSIM.
MEID is different from EID. Make sure you can see an EID number.
Check Compatible Devices →
eSIMKITSTORE ACTIVATION GUIDE
Install, Activate & Start Using Your eSIM
We recommend installing your eSIM on stable Wi-Fi before departure. After you arrive, turn on your eSIM, Mobile Data and Data Roaming to connect to the local network.
Haven’t arrived yet? No connection is usually normal
Travel eSIMs connect to supported networks at your destination. After installing before your trip, keep the eSIM on your device and do not delete it.
The right setup order
01
Before Travel
Install Your eSIM
Scan your QR code and install your eSIM while connected to stable Wi-Fi
02
After Arrival
Enable Data Roaming
Select your travel eSIM for mobile data and turn on Data Roaming
03
Get Connected
Allow Time to Find a Network
Your phone will search for and connect to a supported local carrier network
Before You Start
Check these 4 things before installing
A quick check of your device and setup environment can prevent most eSIM installation issues.
Make Sure Your Phone Is Unlocked
Your phone must be carrier-unlocked. A SIM Lock or Carrier Lock may prevent you from installing another eSIM.
Use Stable Wi-Fi
We recommend installing before departure on a stable Wi-Fi connection rather than waiting until you reach the airport or destination.
Keep Your Activation Email
Keep the email containing your QR code, ICCID, APN and network information until your trip is complete.
Video Guide
Follow the video to set up your eSIM
New to eSIM? Follow the video step by step. We recommend completing installation on stable Wi-Fi before departure.
- Install your eSIM on stable Wi-Fi before departure
- Do not delete the eSIM after installation
- After arrival, enable the eSIM, Mobile Data and Data Roaming
Menu names may vary slightly depending on your phone model and operating system. If needed, search your device settings for “eSIM” or “Data Roaming”.
Setup Steps
Set up your eSIM in 3 simple steps
Install before departure, then enable Data Roaming after you arrive to connect to the local network.
STEP 01
Receive Your eSIM QR Code
After purchase, your eSIM QR code will be delivered to your email within 24 hours.
Check your spam folder too, and keep the activation email until your trip is complete.
STEP 02
Install Before You Travel
Scan the QR code on a stable Wi-Fi connection and add the eSIM to your device.
Do not delete the eSIM after installation. The QR code is provided for the designated eSIM installation.
STEP 03
Enable Data Roaming After Arrival
After arriving, turn on your travel eSIM, select it for Mobile Data and enable Data Roaming.
The first connection can take a little time. Keep the settings enabled and allow about 10 minutes to connect.
Haven’t arrived at your destination yet?
No connection after installing before your trip is usually normal. A travel eSIM connects to supported carrier networks at your destination.
After Arrival
Make sure Data Roaming is ON
Turn on your travel eSIM, select it for Mobile Data, and make sure Data Roaming is enabled.
✓
Turn on the Travel eSIM line
✓
Select Travel eSIM for Mobile Data
✓
Turn Data Roaming ON
✓
Allow about 10 minutes to connect
🍎 iPhone
Settings → Cellular → Your eSIM → Data Roaming
🤖 Android
Settings → Connections / Mobile Network → Your eSIM → Data Roaming
9:41
● ● ●
Mobile Network
Travel eSIM
Turn On This Line
Mobile Data
Travel eSIM ›
Data Roaming
TURN ON AFTER ARRIVAL ↑
Special Activation
T-Mobile USA eSIM requires an activation date
If you purchased a T-Mobile USA eSIM, please submit your activation date before travel so we can schedule activation for your line.
🇺🇸
T-Mobile USA eSIM
After purchase, submit your travel date so we can arrange activation in advance.
Purchased another eSIM?
Other eSIM plans generally do not require activation-date registration here. Please follow the instructions on the product page and in your activation email.
T-Mobile Activation Date
Submit Activation Date →We recommend registering your date soon after receiving your eSIM activation email.
FAQ & Troubleshooting
No internet? Check these steps in order
Most connection issues can be resolved with a few simple checks. Follow these steps in order before deleting your eSIM.
Haven’t arrived yet? No connection is usually normal
Travel eSIMs connect to supported carrier networks at your destination. You can install before departure, but keep the eSIM on your device and do not delete it.
Recommended troubleshooting order
1
Turn on Travel eSIM
→
2
Select Mobile Data
→
3
Enable Data Roaming
→
4
Wait about 10 min
→
5
Airplane Mode / Restart
→
6
Manual Network / APN
I haven’t arrived at my destination yet. Why is there no connection after installation?
This is usually normal. A travel eSIM needs to connect to a supported network at your destination. You can install it before departure, but do not delete it. After arrival, turn on the travel eSIM, Mobile Data and Data Roaming.
I’ve arrived and enabled Data Roaming, but I still have no internet. What should I do?
Make sure Mobile Data is set to your travel eSIM and that both the eSIM line and Data Roaming are enabled. The first network connection can take some time, so keep these settings on and allow about 10 minutes.
I waited about 10 minutes and still have no connection. What next?
Turn Airplane Mode on for about 30 seconds, then turn it off so your phone searches for the network again. If you are still offline, restart your phone.
My phone is not connecting to a local carrier automatically. What should I do?
Open Network Selection and temporarily turn off Automatic selection, then manually choose a supported local carrier. Supported carriers vary by eSIM, so follow the information on your product page or activation email.
When should I manually configure the APN?
Most eSIMs configure the APN automatically. Only set it manually if Data Roaming, waiting, Airplane Mode, restarting and manual network selection have not solved the issue. Use the APN provided in your activation email and do not guess the APN.
Can I delete the eSIM and reinstall it?
We do not recommend deleting it. Keep the eSIM installed on your device. Some QR codes can only be used for one installation, so deleting the eSIM may prevent reinstallation.
I tried everything above and still have no internet. What should I do?
Contact eSIMKitStore support. For faster troubleshooting, please provide your order number, the ICCID from your activation email, your current country or region, your phone model, and screenshots of the relevant settings or error message. The ICCID is a long number or character string that helps us identify your eSIM quickly.
Advanced Troubleshooting
APN manual setup — only if needed
Most plans configure the APN automatically. If the troubleshooting steps above do not solve the issue, manually enter the APN provided in your activation email.
Check APN last
Settings → Cellular → Your eSIM → Cellular Data Network → APN
⚠️ Always use the APN provided in your activation email. Different eSIM products may use different APN settings.
Human Support
Still not connected? We’re here to help.
If you have completed the troubleshooting steps above and still cannot connect, contact the eSIMKitStore support team.
Please have these details ready
Order number · ICCID · Current country or region · Phone brand and model · Screenshots of relevant settings or errors
ICCID： You can find the ICCID in your eSIM activation email. Providing it helps us check your eSIM status more quickly.
WhatsApp Support
Scan the QR code to contact us
Email Support
support@esimkitstore.com
