Hong Kong & Macau Prepaid Travel eSIM Card

• Data: 5GB / 10GB/ 20GB / 30GB High Speed Data ; Unlimited at 128Kbps
• Speed: 5G / 4G Lte
• Calls & Texts: No Calls and Texts, Data only eSIM
• Phone Number: No
• Coverage: UK, EU, Switzerland, Iceland, Norway & Liechtenstein
• Compatibility: Unlocked eSIM compatible devices
• Hotspot/Tethering: Yes
• Network: Three Mobile Network
• Recharges: No
• ID Requirement: None
• Validity: QR code must be installed and used within 90 days of purchase
  
• Delivery: Via email – QR code sent after purchase. Orders placed after 1 AM AEST will be sent from 9 AM AEST onwards.
• When to install: Anytime before your intended travel date

⚠️ Travelling to Turkey?
Please install the eSIM before arriving. Turkey has implented new local restrictions that may block the installation or downloading of eSIM profiles when using Turkish networks or Wi-Fi.

• Activation: Service starts on first network connection.

What else is included

• Calls to and from Australia: Not included. We recommend using Apps like WhatsApp and Skype
• Service Options: 7 / 30 days from activation date
• For more data plan options, please contact our customer service
  

Coverage Details

This product covers the following countries/regions and their respective mobile network operators. All use the same APN: drei.at.

• Greece: Wind (4G/5G)
• Netherlands: Vodafone (4G/5G)
• Belgium: Orange (4G/5G)
• France: SFR (4G/5G)
• Spain: Orange (4G/5G)
• Hungary: Telenor Hungary (4G/5G)
• Croatia: Telemach (4G/5G)
• Italy: Wind (4G/5G)
• Romania: Orange (4G/5G)
• Switzerland: Sunrise (4G/5G)
• Czech Republic: O2 (4G/5G)
• Slovakia: Orange (4G/5G)
• Austria: 3 (4G/5G)
• United Kingdom: 3 (4G/5G)
• Denmark: 3 (4G/5G)
• Sweden: Telia (4G/5G)
• Norway: Telia (4G/5G)
• Finland: Elisa (4G/5G)
• Lithuania: Telia (4G/5G)
• Latvia: LMT (4G/5G)
• Estonia: Tele2 (4G/5G)
• Poland: Orange (4G/5G)
• Germany: O2 (4G/5G)
• Portugal: MEO (4G/5G)
• Luxembourg: Orange (4G/5G)
• Ireland: 3 (4G/5G)
• Iceland: Siminn (4G/5G)
• Malta: Melita (4G/5G)
• Cyprus: Cytamobile-Vodafone (4G/5G)
• Bulgaria: Telenor (4G)
• Turkey: Turkcell (4G/5G)
• Slovenia: Mobitel (4G/5G)
• Liechtenstein: FL1 (4G/5G)

📌 Please note:
The QR code will expire if not installed and used within 90 days of purchase, and cannot be reissued.
Calls to and from Australia are not included. We recommend using apps like WhatsApp for calling and messaging.

✅ Check Compatibility

• Dial *#06# — if you see a 32-digit EID, your device supports eSIM.
  
• Ensure your device is unlocked and eSIM-compatible .
  
• Refunds are not available if your device turns out to be incompatible after purchase.

⚙️ Activation Info

• Activate your eSIM at least 1 day before travel .
  
• QR code must be installed and activated within 90 days of purchase.
  
• Activation must happen in the intended country .
  
• Stable Wi-Fi is required during installation.
  
• Do not delete your eSIM profile — it cannot be reinstated or refunded.
  

🕒 Order & Processing Times

• Same-day activations processed within 24 hours .
  
• Orders after 1:00 AM AEST are processed from 9:00 AM AEST next business day.
  

Our support hours:

• Mon–Sat : 9:00 AM – 1:00 AM CET
  
• Sunday : 9:00 AM – 5:30 PM CET

📖 User Manual

We send all eSIM cards inactive with activation instructions.

After placing your order, you will receive an email within 24 hours containing your eSIM QR code and activation instructions.

Follow the steps below to install and activate your eSIM:

📥 Step 1: Install Your eSIM

We recommend installing your eSIM within 24 hours before your trip.

1. Connect to a stable Wi-Fi network
   
2. Scan the QR code in your email to install your eSIM.
   
3. If scanning fails, use the manual setup details provided in the same email.
   

📱 Step 2: Activate Your eSIM

After arriving at your destination:

1. Go to your mobile settings and set the eSIM as your primary data line.
   
2. Disable Auto Data Switching (if enabled).
   
3. Enable the eSIM and turn on Data Roaming .
   
4. Restart your device.
   
   

💡 Important:
After installation, if your eSIM doesn't connect immediately, do not delete the eSIM profile .
Please wait patiently—activation may take up to 30 minutes.

📧 Delivery

• eSIM orders will be sent out within 24 hours of order placement. Please follow instructions provided for eSIM activation.

An eSIM is a Digital SIM that lets you activate a cellular plan without a physical SIM card. For it to work, ensure your device supports eSIMs.

📖 Key points: - The QR code for eSIM activation is for single use only.
- Once your eSIM is downloaded, do not delete it; reinstallation isn't possible. Contact us for help with any issues.
- No refunds for deleted eSIMs, regardless of usage.
- Verify your device's eSIM compatibility before purchase; not all phones support eSIMs.
- Make sure your phone isn't locked to a specific carrier.